Shipping policy
SHIPPING POLICY
Last updated: April 18, 2026
This Shipping Policy applies to physical products sold by Your Special Body.
Business details
Business name: Your Special Body
Email: info@yourspecialbody.com
Address: Gouewestraat 9, 6163KG Geleen, Nederland
Chamber of Commerce (KvK): 88669246
VAT number: NL00462815B10
1. Order Processing Time
We aim to process physical product orders within 1-5 business days unless otherwise stated on the product page or at checkout.
Processing times may be longer during launches, holidays, promotions, pre-orders, high-demand periods, supplier delays, stock issues, operational updates, or other business circumstances.
2. Shipping Destinations
We may ship to customers in the Netherlands, across Europe, and internationally, depending on availability and shipping options.
We reserve the right to limit, refuse, or cancel shipping to certain countries, regions, or addresses at our discretion.
3. Delivery Times
Any delivery time shown on the website, at checkout, or in communication is an estimate only and is not guaranteed.
Delivery may take longer due to:
- destination country;
- customs procedures;
- local carrier performance;
- seasonal pressure;
- holidays;
- weather;
- operational delays;
- border inspections;
- supply chain disruptions;
- incorrect customer information;
- or other events outside our reasonable control.
International shipments may take significantly longer than domestic or European shipments.
4. Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated.
5. Customs, Duties, and Import Charges
For international shipments outside the Netherlands and/or outside the European Union, customs duties, import taxes, clearance fees, brokerage fees, and other local charges may apply.
Unless explicitly stated otherwise, these charges are the responsibility of the customer.
6. Delays and Liability
Your Special Body is not responsible for delays caused by carriers, customs, local postal services, weather, strikes, public holidays, supply chain disruptions, incorrect address information, refused deliveries, failed delivery attempts, or any other circumstances outside our reasonable control.
Your Special Body is not liable for indirect loss, inconvenience, or damage resulting from shipping delays.
7. Incorrect Address Information
Customers are responsible for providing complete and accurate shipping details.
If an incorrect or incomplete address is provided, delays, extra costs, failed delivery, lost parcels, or returned shipments may occur. Any additional costs arising from incorrect address information may be charged to the customer where permitted by law.
8. Lost, Missing, or Stolen Parcels
If you believe your shipment is lost or significantly delayed, contact info@yourspecialbody.com and we will make reasonable efforts to assist.
However, once the parcel has been handed to the shipping carrier, delays, handling issues, or delivery complications may fall outside our direct control, except where applicable law provides otherwise.
9. Refused, Unclaimed, or Returned Shipments
If a shipment is refused, unclaimed, or returned due to customer-related reasons, including unpaid import charges, incorrect address details, or repeated failed delivery attempts, Your Special Body may deduct shipping, return, handling, administrative, or related costs from any refund where permitted by law.
10. Digital Products
No shipping applies to digital products such as e-books, guides, templates, or downloadable content. These are delivered electronically.
11. Contact
For shipping-related questions, contact:
info@yourspecialbody.com
Your Special Body
Gouewestraat 9, 6163KG Geleen, Nederland