Refund policy
RETURN / REFUND / CANCELLATION POLICY
Last updated: April 18, 2026
This Return / Refund / Cancellation Policy applies to purchases, bookings, and other transactions made through Your Special Body.
Business details
Business name: Your Special Body
Email: info@yourspecialbody.com
Address: Gouewestraat 9, 6163KG Geleen, Nederland
Chamber of Commerce (KvK): 88669246
VAT number: NL00462815B10
1. Coaching and Intake Calls
Free Intake
Your Special Body may offer a free intake call of approximately 20 minutes. If you cannot attend, please cancel or reschedule as early as possible.
No-Show / Late Cancellation
If you fail to attend a booked intake or coaching session without timely notice, Your Special Body reserves the right to refuse repeated bookings, decline future availability, or treat the missed appointment as used where applicable.
Paid Coaching
If you purchase a paid coaching service, any additional written agreement, offer, invoice terms, or program terms provided to you will also apply.
Unless explicitly agreed otherwise in writing:
- paid coaching services are non-refundable once the coaching service has started;
- missed sessions may be considered forfeited;
- coaching services are personal and non-transferable;
- Your Special Body reserves the right to reschedule sessions when reasonably necessary.
Results Disclaimer
Coaching is provided for guidance, support, accountability, and development. Results are not guaranteed and depend on multiple factors, including your own consistency, effort, communication, and circumstances.
2. Digital Products
Digital products include, but are not limited to, e-books, guides, downloads, templates, and other digital content.
Unless required otherwise by applicable law:
- digital products are non-refundable once delivered, downloaded, accessed, or made available;
- you are responsible for ensuring that your device, software, and internet access are suitable for receiving digital content;
- digital products are licensed for personal use only and may not be copied, shared, redistributed, resold, or commercially exploited without prior written permission.
Immediate Access
By purchasing a digital product that is delivered immediately, you acknowledge that delivery may begin straight away.
If you experience a technical issue in receiving a digital product, contact info@yourspecialbody.com and Your Special Body will make reasonable efforts to assist.
3. Physical Products
Physical products may include apparel, shirts, merchandise, and other goods.
EU / Consumer Withdrawal Rights
Where applicable under consumer law, consumers may have the right to withdraw from a distance purchase of physical goods within 14 days after receiving the product.
To qualify for a return, the item must:
- be returned within the applicable return period;
- be unused, unworn, unwashed, and in original condition;
- include original tags and packaging where reasonably possible;
- not be damaged or altered beyond what is necessary to inspect it.
Your Special Body reserves the right to refuse returns that do not meet these conditions where permitted by law.
Non-Returnable Items
Unless required by law, the following are generally non-returnable:
- delivered digital products;
- used, worn, washed, or damaged items;
- items returned outside the applicable return period;
- personalized, custom-made, or made-to-order products;
- gift cards, if offered.
4. Return Procedure for Physical Products
To request a return, contact:
info@yourspecialbody.com
Please include:
- your full name;
- order number;
- the item(s) you wish to return;
- the reason for the return.
If your return is accepted, return instructions will be provided.
Returns sent without prior notice may be refused where permitted by law.
5. Return Shipping Costs
Unless the product is defective, damaged, or incorrectly delivered, return shipping costs are the responsibility of the customer, unless applicable law requires otherwise.
Original shipping costs are non-refundable unless required by law.
6. Damaged, Defective, or Incorrect Items
If you receive an incorrect, damaged, or defective item, contact info@yourspecialbody.com as soon as possible and provide:
- your order number;
- a description of the issue;
- clear photos where possible.
Your Special Body will review the issue and, where appropriate, offer a suitable solution such as replacement, refund, or store credit, subject to applicable law.
7. Refund Processing
If a refund is approved, it will be processed to the original payment method within a reasonable period of time.
Refund timing may vary depending on your payment provider, bank, or card issuer.
8. Refused Deliveries / Unclaimed Returns
If a shipment is refused, unclaimed, or returned due to customer-related reasons, including incorrect address details or unpaid import charges, Your Special Body may deduct shipping, return, handling, administrative, or related costs from any refund where permitted by law.
9. Chargebacks and Abuse
Your Special Body reserves the right to dispute chargebacks or claims that are inconsistent with the customer’s actual order history, digital access, delivery confirmation, or communications.
Accounts or customers engaging in abusive refund behavior, repeated fraudulent claims, or policy misuse may be refused future service.
10. Contact
For refund, cancellation, or return questions, contact:
info@yourspecialbody.com
Your Special Body
Gouewestraat 9, 6163KG Geleen, Nederland